Frequently Asked Questions

If your question is not answered below, please visit our Customer Service site or call 800-442-6132.

Physical Gift Cards and Electronic Gift Cards are redeemed in the same manner.

Redeeming

Q. Where can I use my Marriott GiftCard / eGiftCard (collectively, “gift card”)?
A. Marriott GiftCards / eGiftCards can be used at any participating Marriott hotel, including at these brands: AC Hotels by Marriott®, Aloft® by Marriott, Apartments by Marriott Bonvoy™, Autograph Collection® Hotels, City Express by Marriott, citizenM, Courtyard®, Delta Hotels and Resorts®, EDITION®, element® by Marriott, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Moxy Hotels, Protea Hotels by Marriott®, Renaissance® Hotels, Residence Inn®, Ritz-Carlton Reserve®, Series by Marriott™, Sheraton®, SpringHill Suites®, St. Regis®, StudioRes® by Marriott, The Luxury Collection®, The Ritz-Carlton, TownePlace Suites®, Tribute Portfolio™, W®, Westin®.

 

• The following hotel brands in the Marriott portfolio DO NOT accept gift cards: Bvlgari Hotels and Resorts, Design Hotels™, Four Points Flex by Sheraton, Homes & Villas by Marriott Bonvoy, MGM Collection, Postcard Cabins™, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences, and The Ritz-Carlton Yacht Collection.

 

Q. What can a gift card be used for?
A. At participating locations, gift cards can be used for stays, dining, spa, golf and more. Please contact the hotel directly about acceptance guidelines prior to your visit or stay.

 

Q. Do I have to be staying at the hotel to use my gift card?
A. No, gift cards can be used at participating properties to pay for dining, spa, golf and more even if you are not currently a guest at the property.

 

Q. Does the entire value of the gift card have to be redeemed at once?
A. No, the gift card may be used multiple times until the entire value has been redeemed.

 

Q. Can I purchase a gift card with an active gift card?
A. No, customers may not purchase a gift card with an active gift card as payment. Hotels may not accept a gift card as tender/payment for a gift card purchase/activation.

 

Q. Will I receive cash back if I do not spend the entire value of the gift card?
A. Gift cards are not redeemable for cash except when otherwise required by law.

 

Q. What if the total bill exceeds the value of my gift card?
A. If your bill exceeds the amount of your gift card, you are responsible for the remaining amount with another form of payment.

 

Q. Can I redeem more than one gift card in a single transaction?
A. Yes, you may use multiple gift cards to pay for stays, services and purchases.

 

Q. How do I present a Marriott eGiftCard to be used at a participating hotel?
A. The eGift Card can be shown via your Marriott Mobile app once it has been registered, or by presenting the original email containing the eGift Card number at the time of transaction. This may be a physical printout or an image on an electronic device.

 

Q. Can I use a gift card to guarantee room reservations?
A. No

 

Q. Can I use a gift card to pre-pay for a room reservation (e.g. Advance Purchase Rates)?
A. No

 

Q. Can I use a gift card for amounts owed for a cancelled reservation?

A. No

 

Purchasing

Q. Where can I purchase a gift card?
A. Gift cards are available for purchase at  gifts.marriott.com. Marriott GiftCards can also be purchased at select participating hotels.

 

Q. In what denominations are gift cards available?
A. Any denomination between $25 - $2,000 USD or CAD

 

Q. Can I purchase more than one gift card at a time?
A. Yes, at gifts.marriott.com, you may purchase as many gift cards as you want, up to $10,000 per person/per credit card/per day. Please note that the maximum value a gift card may have is $2,000 USD or CAD.

 

Q. In which currencies are gift cards available for purchase?
A. Gift cards are available for purchase in USD or CAD.

 

Q. Can my Marriott GiftCard be shipped internationally?  Yes, but additional shipping fees apply. Please note that international shipments may be delayed in Customs. Delays in shipping are not the responsibility of Marriott; please contact the delivery service used. As with domestic shipments, you are responsible for providing accurate information in connection with the international shipment.

 

Q. How long will it take to receive my Mariott GiftCard or Marriott eGiftCard?
A. Marriott eGiftcard delivery is ​within 1-3 business days of your purchase or on the future send date selected. On rare occasions, delivery could take longer if a manual review is required for fraud protection. Marriott GiftCard delivery time depends upon the destination and delivery service you select. Delays in shipping are not the responsibility of Marriott; please contact the delivery service used.

• USPS (5-7 business days) (Unavailable for card values exceeding $1,000 USD)
• Federal Express (3-5 business days for domestic US shipments; longer shipping times may apply for international shipments).

 

Q. Will I receive an email confirming the order?
A. Yes, you will receive an email confirming your order. For a Marriott GiftCard order that is shipped express, you will also receive an email when your Marriott GiftCard is shipped.

 

Q. I placed my order 10 days ago and I still have not received the Marriott GiftCard. How can I track delivery of my order?
A. Please call Customer Service at 1-800-962-4935 for orders shipped via First Class Mail. Other methods of shipments can be tracked via the link in your confirmation email.

 

Q. What happens if I provide incorrect information (e.g., shipment or delivery information)?

A. It is important that you provide accurate information when purchasing a gift card (including shipment information for Marriott GiftCards and email information for Marriott eGiftCards). If you discover an error, please call Customer Service immediately at 1-800-962-4935. Ultimately, however, you are responsible for providing accurate information in connection with the purchase/redemption of the gift card, and any loss due to your providing incorrect information (even if inadvertent) is not the responsibility of MIFS.

 

Q: I ordered several Marriott eGiftCards, but only one or two arrived.  What happened to the other eGift Cards?

A: Some virus scanner or 3rd party anti-spam tools integrate with email applications like outlook.  Your email services may have this anti-spam tool.  You should look in your spam or junk email folder to see if your Marriott eGiftCards were sent there by your email service.  In the future, you may want to list our email address for DO NOT BLOCK.

 

Q. Is Marriott GiftCard packaging available?
A. Yes, you may select a complimentary Marriott GiftCard envelope or purchase deluxe packaging for an additional fee.

 

Q. How do I cancel my gift card purchase?
A. Orders placed online at gifts.marriott.com can be refunded up to 60 days from purchase as long as the gift card has its full value. If the Marriott GiftCard has been shipped, please note that the shipping cost will not be refunded. To cancel the order, please call 1-800-962-4935 or visit our Customer Service site. Allow 2 to 3 business days for email cancellations. If purchased from a hotel, you will need to contact the hotel where the Marriott GiftCard was purchased.

 

Q. Do gift cards expire?
A. No, gift cards never expire. However, Promotional eGift Cards do expire based on the terms of the promotion. Please refer to the separate Promotional eGift Cards Terms and Conditions for more details.

 

Managing

Q. How do I register my gift card?

A. You must have an active Marriott Bonvoy Member Account and will need to download the Marriott Bonvoy Mobile App or log in to your Member Account through marriott.com. You will need your gift card number and PIN that can be found in the original email (for Marriott eGiftCards) or on the back of the physical gift card for Marriott GiftCards. Navigate to the “Account” tab and tap “Gift Cards”. Residents of China will need to register gift cards by logging into your Member Account on Marriott.com.cn.

 

Q. Can I check the balance on my gift card?
A. Yes. To check the balance, register your gift card in the Marriott Bonvoy Mobile App or in your Marriott Bonvoy Member Account on Marriott.com. Navigate to the “Account” tab and tap “Gift Cards”. You can also check your balance on gifts.marriott.com. Residents of China will need to register gift cards by logging into your Member Account on Marriott.com.cn.

 

Q. Can I view transaction history on my gift card?

A. Yes. To view transaction history, register your gift card in the Marriott Bonvoy Mobile App or in your Marriott Bonvoy Member Account on Marriott.com. Navigate to the “Account” tab and tap “Gift Cards”.   Click on the gift card you would like to view. At the bottom, it will show all transactions on that card (up to 20). Residents of China will need to register gift cards by logging into your Member Account on Marriott.com.cn.

 

Q. Can I replace my gift card if lost or stolen?
A. The Company will not restore any value on gift cards that was lost, except as follows:

·      
Gift cards must be registered in the Marriott Bonvoy Mobile App or in your Marriott Bonvoy Member Account on Marriott.com. Residents of China will need to register gift cards by logging into your Member Account on Marriott.com.cn.

·      
If a Card is lost, stolen, damaged, destroyed or used without your permission, you must immediately notify the Company by contacting Marriott GiftCard Customer Service or by reporting such activity through the Mobile App or your Member Account. Subject to our investigation, any value remaining on the registered gift card, at the time reported, will be returned to the registered owner on a new gift card. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR CARD BEFORE YOU NOTIFY THE COMPANY. You agree to give Marriott all reasonable information to help make a complete investigation of the loss, theft or unauthorized use of the gift card.

 

Q. What if I locate the gift card that I have reported as lost or stolen?
A. Once the gift card has been reported as lost or stolen, the gift card is deactivated, and the balance is transferred to a new, registered gift card. The old card has no value and can no longer be used.

 

Q. Is there a way for the visually impaired to obtain help with gift card terms and conditions?

A. Yes, please contact Marriott GiftCard Customer Service at 1-800-442-6132 to obtain a Braille Label for your gift card with our 24/7 customer support phone number.

 

Q. Are gift cards safe to buy through internet gift card resellers?

A. Buying a gift card through an internet gift card reseller carries risk. A prior owner may redeem your gift card prior to you redeeming the gift card. Or, in remote circumstances, a gift card may have been fraudulently purchased whereby the funds may be removed from the card before you can redeem the gift card. Purchasing gift cards from a reseller is done at your own risk.

 

Q. How do I get cash back on my gift card?
A. Generally, cash back is not available for gift cards; however, to the extent required by applicable law, MI Fulfillment Services, LLC will cash out valid, unexpired gift cards with less than $15 in value. To do so, please send an email to GCsupport@marriott.com and include the following: proof of purchase of the gift card (note that Marriott GiftCards require a picture of the front and back of the card cut in half; Marriott eGiftCards require either the original ecard or confirmation email); and the full name and address of where the cash-out check should be mailed. Cash balance return will be made via check. Cash-out processing takes approximately 6-8 weeks from receipt of request. MI Fulfillment Services, LLC reserves the right to cancel or otherwise refuse to honor any cash-out requests if MI Fulfillment Services, LLC reasonably suspects that there has been illegal or fraudulent activity related to the request.

For questions, please contact Customer Service at 1-800-962-4935or via email at GCsupport@marriott.com.

 

Marriott Legacy Cards

Q. What is a Legacy Card?
A. A Prepaid Card issued as part of our former card processing system. It is a first generation 15-digit Marriott prepaid card. Legacy Cards begin with the following set of numbers:

• 77518
• 33734
• 48227
• 85395

 

Q. Can I redeem my Legacy Card?
A. Yes, your Legacy Card does not expire, and it can be redeemed. We have mapped all Legacy Cards to a new card number within our current processing system. Hotels should call the number on the back of the card (800-442-6132), read the Legacy Card number, and the new number will be recited so they may enter it into their system manually.

 

Q. Why was I issued a Legacy Card?
A. Your Legacy Card may have been purchased prior to the transition to our upgraded platform, or your Legacy Card was already in the market, but not yet activated. These cards continued to be sold until the inventories were depleted. Your card is still valid, and the hotel can redeem it by calling and obtaining the new card number.

 

Q. Why does my Legacy Card have a renewal date printed on the back?
A. All Legacy Cards have a renewal date from our former card processing system. This is not an expiration date, and the hotel can redeem your card after the printed date.

 

Marriott Bonvoy Promotional eGift Card

Redemption

Q. Where can I use my Marriott Bonvoy Promotional eGift Card (or “Promo eGift Card”)?

 A. Marriott Bonvoy Promotional e Gift Cards can be used at any participating Marriott hotel, including at these brands: AC Hotels by Marriott®, Aloft® by Marriott, Apartments by Marriott Bonvoy™, Autograph Collection® Hotels, City Express by Marriott, citizenM, Courtyard®, Delta Hotels and Resorts®, EDITION®, element® by Marriott, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Moxy Hotels, Protea Hotels by Marriott®, Renaissance® Hotels, Residence Inn®, Ritz-Carlton Reserve®, Series by Marriott™, Sheraton®, SpringHill Suites®, St. Regis®, StudioRes® by Marriott, The Luxury Collection®, The Ritz-Carlton, TownePlace Suites®, Tribute Portfolio™, W®, Westin®.

 

·       The following hotel brands in the Marriott portfolio DO NOT accept Promo eGift Cards: Bvlgari Hotels and Resorts, Design Hotels™, Four Points Flex by Sheraton, Homes & Villas by Marriott Bonvoy, MGM Collection, Postcard Cabins™, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences, and The Ritz-Carlton Yacht Collection.

 

Q. What can a Promo eGift Card be used for?

A. At participating locations, Promo eGift Cards can be used for stays, dining, spa, golf and more. Please contact the hotel directly about acceptance guidelines prior to your visit or stay. Only the intended recipient whose name is on the Promo eGift Cards may redeem the Promo eGift Card.

 

Q. Do I have to be staying at the hotel to use my Promo eGift Card?

A. No, Promo eGift Cards can be used by the intended recipient at participating properties to pay for dining, spa, golf and more even if you are not a guest at the property.

 

Q. Does the entire value of the Promo eGift Card have to be redeemed at once?

A. No, the Promo eGift Card may be used multiple times until the entire value has been redeemed, or the Promo eGift Card expires, whichever occurs first.

 

Q. Will I receive cash back if I do not spend the entire value of the Promo eGift Card?

A. Promo eGift Cards are not redeemable for cash.

 

Q. What if the total bill exceeds the value of my Promo eGift Card?

A. If your bill exceeds the amount of your Promo eGift Card, you are responsible for the remaining amount with another form of payment.

 

Q. Can I redeem more than one Promo eGift Card in a single transaction?

A. Yes, you may use multiple Promo eGift Cards to pay for stays, services and eligible purchases.

 

Q. How do I present a Promo eGift Card to be used at a Marriott hotel?

 A. The Promo eGift Card can be shown via your Marriott Mobile app or the email containing the Promo eGift Card number will need to be presented at the time of transaction. This may be a physical printout or an image on an electronic device.

 

Q. Can I use a Promo eGift Card to guarantee room reservations?

A. No

 

Q. Can I use a Promo eGift Card to pre-pay for a room reservation (e.g. Advance Purchase Rates)?

A. No

 

Q. Can I use a gift card for amounts owed for a cancelled reservation?

A. No

 

Q. Do Promo eGift Cards expire?

A. YES. Expiration dates are included on the face of the Promo eGift Card.

 

Q. Can my Promo eGift Card expiration date be extended?

A. No. Your Promo eGift Card cannot be extended past the expiry date shown.

 

Managing my Marriott Bonvoy Promotional eGift Card

 

Q. How do I register my Promo eGift Card?

A. Promo eGift Cards are automatically registered to your Marriott Bonvoy Member Account and can be viewed in the Marriott Bonvoy Mobile App or in your Marriott Bonvoy Member Account on Marriott.com. Navigate to the “Account” tab and tap “Gift Cards”. Residents of China will need to log into your Member Account on Marriott.com.cn.

 

Q. Can I check the balance on my Promo eGift Card?

A. Yes. You can check your balance in the Marriott Bonvoy Mobile App or in your Marriott Bonvoy Member Account on Marriott.com. Navigate to the “Account” tab and tap “Gift Cards”. You can also check the balance on gifts.marriott.com or by calling customer service at 1-800-442-6132. Residents of China will need to log into your Member Account on Marriott.com.cn.

 

Q. Can I view transaction history on my Promo eGift Card?

A. Yes. You can check your transaction history in the Marriott Bonvoy Mobile App or in your Marriott Bonvoy Member Account on Marriott.com. Navigate to the “Account” tab and tap “Gift Cards". Click on the gift card you would like to view. At the bottom, it will show all transactions on that card (up to 20). Residents of China will need to register gift cards by logging into your Member Account on Marriott.com.cn.

 

Q. Can I replace my Promo eGift Card if it is lost or stolen or used without my permission?

A. Neither MI Fulfillment Services, LLC nor any of its affiliates (collectively, the “Company”) is responsible for any lost, stolen, damaged or destroyed Promo eGift Cards, or if any Promo eGift Card is used without your permission.

The Company will not restore any value on Promo eGift Cards that was lost, except as follows:

·       Promo eGift Cards are automatically registered to your Marriott Bonvoy Member Account

• If a Promo eGift Card is lost, stolen, damaged, destroyed or used without your permission, you must immediately notify the Company by contacting Marriott GiftCards Customer Service or by reporting such activity through the Mobile App or your Member Account. Subject to our investigation, any value remaining on the registered Promo eGift Card, at time reported, will be returned to the registered owner on a new Promo eGift Card with the same expiration date. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR PROMO EGIFT CARD BEFORE YOU NOTIFY THE COMPANY. You agree to give MIFS all reasonable information to help make a complete investigation of the loss, theft or unauthorized use of the Promo eGift Card.
• If a Promo eGift Card is reported as lost, stolen, damaged, destroyed or used without permission after the expiration date on your Promo eGift Card, your Promo eGift Card will not be replaced.

 

 

Q. What happens to my Promo eGiftCard if I report it as lost or stolen?

A. Once the Promo eGift Card has been reported as lost or stolen, the Promo eGift Card is deactivated, and the balance is transferred to a new, registered Promo eGift Card with the same expiration date. The old Promo eGift Card will have no value and can no longer be used.

 

Q. Are Promo eGift Cards safe to buy through internet gift card resellers?

A. No. Promo eGift Cards are not transferable and may not be resold. Purchasing Promo eGift Cards from a reseller is done at your own risk.

 

Q. Can I get cash back on my Promo eGift Card?

A. No. Promo eGift Cards are not redeemable for cash.