Q. Where can I use my Marriott Bonvoy Promotional eGift Card (or “Promo eGift Cards”)?
A. Marriott Bonvoy Promotional eGift Cards can be used at any participating Marriott hotel at these brands, including AC Hotels by Marriott®, Aloft®, Autograph Collection® Hotels, Courtyard®, Delta Hotels and Resorts®, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Moxy Hotels , Protea Hotels by Marriott®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton, Ritz-Carlton Reserve®, TownePlace Suites®, Tribute Portfolio™, W®, Westin®
- The following hotel brands in the Marriott portfolio DO NOT accept Promo eGift Cards: Bvlgari Hotels and Resorts, Design Hotels™, Homes & Villas by Marriott Bonvoy, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences, and The Ritz-Carlton Yacht Collection.
Q. What can a Marriott Bonvoy Promotional eGift Card be used for?
A. At participating locations, Promo eGift Cards can be used for stays, dining, spa, golf and more. Please contact hotel directly about acceptance guidelines prior to your visit or stay. Only the intended recipient whose name is on the Marriott Bonvoy Promotional eGift Cards may redeem the Promo eGift Card.
Q. Do I have to be staying at the hotel to use my Marriott Bonvoy Promotional eGift Card?
A. No, Marriott Bonvoy Promotional eGift Cards can be used by the intended recipient at participating properties to pay for dining, spa, golf and more even if you are not a guest at the property.
Q. Does the entire value of the Marriott Bonvoy Promotional eGift Card have to be redeemed at once?
A. No, the Promo eGift Card may be used multiple times until the entire value has been redeemed or the Promo eGift Card expires, whichever occurs first.
Q. Will I receive cash back if I do not spend the entire value of the Marriott Bonvoy Promotional eGift Card?
A. Promo eGift Cards are not redeemable for cash except when otherwise required by law.
Q. What if the total bill exceeds the value of my Marriott Bonvoy Promotional eGift Card?
A. If your bill exceeds the amount of your Promo eGift Card, you are responsible for the remaining amount with another form of payment.
Q. Can I redeem more than one Marriott Bonvoy Promotional eGift Card in a single transaction?
A. Yes, you may use multiple Promo eGift Cards to pay for stays, services and eligible purchases.
Q. How do I present a Marriott Bonvoy Promotional eGift Card to be used at a Marriott hotel?
A. The email or purchase receipt containing the Promo eGift Card number will need to be presented at the time of transaction. This may be a physical printout or an image on an electronic device. The person redeeming the Promo eGift Card must match the name of the intended recipient shown on the Promo eGift Card.
Q. Can I use a Marriott Bonvoy Promotional eGift Card to guarantee room reservations?
Q. Can I use a Marriott Bonvoy Promotional eGift Card to pre-pay for a room reservation (e.g. Advance Purchase Rates)?
Q. Do Marriott Bonvoy Promotional eGift Cards expire?
A. YES. Expiration dates are included on the face of the Promo eGift Card.
Q. Can I check the balance on my Marriott Bonvoy Promotional eGift Card?
A. Yes, you can check the balance online at gifts.marriott.com
or by calling 1-800-442-6132.
Q. Can I replace my Marriott Bonvoy Promotional eGift Card if it is lost or stolen or used without my permission?
A. MI Fulfillment Services, LLC nor any of its affiliates (collectively, the “Company”) is responsible for any lost, stolen, damaged or destroyed Promo eGift Cards, or if any Promo eGift Card is used without your permission.
The Company will not restore any value on Promo eGift Cards that was lost in any of the foregoing circumstances except as follows:
- Promo eGift Card must be registered on gifts.marriott.com/login upon receipt.
- If a Promo eGift Card is lost, stolen, damaged, destroyed or used without your permission, you must immediately notify the Company by contacting Marriott GiftCards Customer Service or by reporting such activity on the Marriott GiftCards website. Any value remaining on the registered Promo eGift Card, at time reported, will be returned to the registered owner on a new Promo eGift Card with the same expiration date. NO REFUNDS WILL BE PROVIDED FOR AMOUNTS DEBITED FROM YOUR PROMO EGIFT CARD BEFORE YOU NOTIFY THE COMPANY. You agree to give MIFS all reasonable information to help make a complete investigation of the loss, theft or unauthorized use of the Promo eGift Card.
Q. What happens to my Marriott Bonvoy Promotional eGift Card if I report it as lost or stolen?
A. Once the Promo eGift Card has been reported as lost or stolen, the Promo eGift Card is deactivated and the balance is transferred to a new, registered Promo eGift Card with the same expiration date. The old Promo eGift Card will have no value and can no longer be used.
Q. Is there a way for the visually impaired to obtain help with gift card terms and conditions?
A. Yes, please contact Marriott GiftCard Customer Service at 1-800-442-6132 to obtain a Braille Label for your gift card with our 24/7 customer support phone number.
Q. Are Marriott Bonvoy Promotional eGift Cards safe to buy through internet gift card resellers?
A. No. Marriott Bonvoy Promotional eGift Cards are not transferrable and may not be resold.
Q. Can I get cash back on my Marriott Bonvoy Promotional eGift Card?
A. No. The Promo eGift Cards are not redeemable for cash unless otherwise required by law.
For questions, please contact Customer Service 844-631-0593.